SHIPPING AND DELIVERY POLICY
VIETNAM PURE TOURISM SERVICES CO., LTD.
Hotline: 0934 048 088
Email: viuptravel@gmail.com
Website: viuptravel.com
Address: 66 Hoa Cuc Street, Ward 7, Phu Nhuan District, Ho Chi Minh City, Vietnam
1. Scope of Application
This policy applies to the provision of tourism service documents (vouchers, contracts, tickets, service confirmations, etc.) to customers after registration and payment are completed.
Due to the nature of the tourism industry, the Company does not transport physical goods. Delivery is the delivery of service documents.
2. Delivery Methods
The company uses the following delivery methods:
2.1 Electronic Delivery
Applicable to most services:
Service confirmation voucher
Electronic ticket
Booking confirmation
Tour itinerary
Scanned contract
Delivery method:
Zalo
Agreed-upon communication application
Delivery time: within 24 hours after confirmation of valid payment.
2.2 In-person pickup at the office
Customers can pick up paper documents at:
66 Hoa Cuc Street, Ward 7, Phu Nhuan District, Ho Chi Minh City
Applicable upon customer request or for original visa/contract documents.
2.3 Courier service (if requested by the customer)
The company supports sending paper documents via courier service.
Shipping fee: paid by the customer or by agreement
Delivery time: according to the shipping company
The company is not responsible for delays caused by the shipping company.
3. Delivery Time
Method Time
Email/Zalo Within 24 hours after payment
Pick up at office During business hours
Delivery 1-5 days depending on the area
4. Responsibilities during delivery
Company Responsibilities
Provide accurate service information
Send all committed documents
Provide support if the customer does not receive the documents
Customer Responsibilities
Provide accurate email/phone number
Check information immediately upon receipt
Report errors within 24 hours
After this time, the information is considered accurate.
5. Risks and Handling
The company is not liable if:
The customer provides an incorrect email/phone number.
The customer fails to verify the information.
Errors from the shipping company.
Mail goes to spam or is blocked.
The company will assist in resending free of charge.
6. Validity
This policy is effective from the date of publication on the website viuptravel.com and is part of the General Terms and Conditions.
