PAYMENT POLICY
THUAN VIETNAM TRAVEL SERVICE CO., LTD.
Hotline: 0934 048 088
Email: viuptravel@gmail.com
Website: viuptravel.com
Address: 66 Hoa Cuc Street, Ward 7, Phu Nhuan District, Ho Chi Minh City, Vietnam
1. Scope of Application
This payment policy applies to all customers registering for travel services, tours, visas, airline tickets, and related services provided by THUAN VIETNAM TRAVEL SERVICE CO., LTD. through the website, phone, email, or in person at the office.
The website does not integrate online payment functionality.
All payment transactions are conducted offline after service confirmation.
2. Payment Methods
2.1 Cash Payment
Customers can pay directly at the company office or to an authorized employee.
Office Address:
66 Hoa Cuc Street, Ward 7, Phu Nhuan District, Ho Chi Minh City
Customers will be provided with:
Receipt/Acknowledgment
Service Contract (if applicable)
2.2 Bank Transfer Payment
Customers transfer money to the account provided by the company after confirming the service booking.
Transfer details:
Customer Name + Tour Code/Booking Code + Phone Number
After transferring the money, customers need to:
Send a photo of the transaction via Zalo/Email/Hotline
Wait for confirmation from the company
Payment is considered complete once the money is credited to the company's account.
3. Payment Terms
Depending on the service, the payment terms are as follows:
Tour booking: a deposit of 30% – 50% of the tour value is required upon confirmation.
Remaining payment: 3 – 7 days before departure.
Flight tickets / visa / urgent services: 100% payment required.
After the payment deadline, the company has the right to:
Cancel the booking.
Non-guarantee the booked service.
4. Payment Confirmation
After receiving valid payment, the company will send:
Confirmation email
Service confirmation slip / voucher
Contract (if applicable)
If confirmation is not received within 24 hours, please contact the Hotline.
5. Additional Charges
Customers are responsible for any additional charges (if any):
Bank transfer fees
Exchange rate difference fees
Service fees outside the program
Surcharges for specific requests
6. Refunds
Refunds are processed according to the company's Cancellation/Refund Policy.
Refund processing time:
7 – 15 business days (domestic bank transfer)
Refunds will be returned to the customer's provided account.
7. Payment Complaints
For any payment-related inquiries, please contact:
THUAN VIETNAM TRAVEL SERVICE CO., LTD.
Hotline: 0934 048 088
Email: viuptravel@gmail.com
Processing time: 3 business days from the date of receipt of the request.
8. Validity
This policy is effective from the date of publication on the website viuptravel.com and is subject to change in accordance with applicable laws and regulations.
