GENERAL TERMS AND CONDITIONS
THUAN VIETNAM TRAVEL SERVICE CO., LTD.
Hotline: 0934 048 088
Email: viuptravel@gmail.com
Website: viuptravel.com
Address: 66 Hoa Cuc Street, Ward 7, Phu Nhuan District, Ho Chi Minh City, Vietnam
1. General Introduction
These General Terms and Conditions govern the rights and obligations between THUAN VIETNAM TRAVEL SERVICE CO., LTD. (hereinafter referred to as “the Company”) and customers when using services provided on the website.
By submitting a service request, confirming registration, or making payment, the customer acknowledges having read, understood, and agreed to all the contents of these General Terms and Conditions.
2. Scope of Services
The company provides the following services:
Domestic and international tours
Related travel services
The website only serves as an informational platform – receiving service requests and does not integrate online payment.
3. Booking Process
Step 1: Submit a Request
Customers submit information via:
Website form
Hotline
Zalo or directly at the office
Step 2: Consultation & Confirmation
The company contacts the customer to provide consultation, pricing, service conditions, and reservation (if applicable).
Step 3: Payment
Customers make payment according to the company's payment policy.
Step 4: Completion
The company sends service confirmation, voucher, or contract.
4. Service Pricing
Prices displayed on the website are for reference only at the time of posting.
Official prices will be confirmed by quotation or contract.
Prices may change depending on: peak season, shipping company, exchange rate, and supplier.
The company will notify customers before payment.
5. Customer Rights and Obligations
Customer Rights
To be provided with clear information about the service.
To request invoices and documents.
To receive support throughout the service.
To file complaints according to regulations.
Customer Obligations
To provide accurate information (full name, date of birth, passport number, etc.)
To make payments on time.
To comply with the regulations of the destination and the tour guide.
To be responsible for valid personal documents.
The company is not responsible if customers are denied entry/exit due to incorrect personal information.
6. Company's Rights and Obligations
Company's Rights
Refuse service if the customer violates the law or trip regulations
Change the itinerary in case of force majeure
Cancel service if the customer fails to pay on time
Company's Obligations
Provide services according to the program
Support customers during the use of the service
Maintain customer information confidentiality
Resolve complaints
7. Program Changes
The company may change the itinerary in the following cases:
Natural disasters, bad weather
Government regulations
Cancellation of flights/transportation
Force majeure events
The company will arrange an equivalent solution or refund a reasonable difference (if any).
8. Service Cancellation and Refunds
Follow the Cancellation and Refund Policy published on the website or in the service contract.
9. Limitation of Liability
The Company is not liable for the following cases:
Customer violations of the law at the destination
Loss of personal property due to negligence
Incidents caused by third parties (airlines, hotels, immigration authorities)
Force majeure events: natural disasters, epidemics, war, strikes
10. Information Security
Customer information is protected according to the Information Security Policy posted on the website.
11. Dispute Resolution
All disputes will be resolved primarily through negotiation.
If no agreement is reached, the matter will be resolved according to Vietnamese law at the competent authority.
12. Validity
These general terms and conditions are effective from the date of posting on the website viuptravel.com.
The Company reserves the right to adjust the content to comply with legal regulations without prior notice.
