CUSTOMER PERSONAL INFORMATION PROTECTION POLICY
VIETNAM PURE TRAVEL SERVICE CO., LTD.
Hotline: 0934 048 088
Email: viuptravel@gmail.com
Website: viuptravel.com
Address: 66 Hoa Cuc Street, Ward 7, Phu Nhuan District, Ho Chi Minh City, Vietnam
1. Purpose and Scope of Information Collection
Data collection is for the purpose of providing consultation, booking services, and customer care.
Information that may be collected includes:
Full name
Phone number
Address
Date of birth
ID card/Passport number
Immigration/Citizen ID information
Payment information (transaction confirmation only, no card data storage)
Information is collected when customers:
Submit forms on the website
Contact hotline/email/Zalo
Register for services directly
2. Scope of information use
Personal information is used for the following purposes:
Confirming service bookings
Contacting for consultation and customer care
Preparing tour bookings
Sending promotional program notifications (if the customer agrees)
The company does not use information for purposes other than legitimate commercial use.
3. Information Retention Period
Customer information is stored:
For the duration of the service
Or until the customer requests deletion
In cases where required by law, data may be stored for longer periods as stipulated.
4. Who Accesses Information
Personal information may be provided to:
Internal company departments
Travel service providers
Government agencies upon legal request
The company commits not to sell, rent, or exchange customer information.
5. Information Security Methods
The company applies the following security measures:
Data access control
Server and email security
Limiting personnel access to information
Not storing bank card information
However, the internet is not an absolutely secure environment; customers need to protect their login information.
6. Customer Rights Regarding Personal Information
Customers have the right to:
Request to view personal data
Request correction of incorrect information
Request cessation of data use or deletion
Complain about information disclosure
Requests should be sent to:
Hotline: 0934 048 088
Email: viuptravel@gmail.com
Processing time: 3-7 business days
7. Receiving and Resolving Complaints
If you discover that your information has been misused, you can contact the company.
The company commits to investigating and responding as soon as possible in accordance with the law.
8. Commitment to Confidentiality
THUAN VIETNAM TRAVEL SERVICE CO., LTD. commits to:
Protecting customer information
Using information only for the purpose of providing services
Complying with the Law on Cybersecurity and e-commerce regulations
9. Validity
This policy is effective from the date of publication on the website viuptravel.com and may be adjusted to comply with current legal regulations.
